CANCELLATION & REFUND

Return Policy

At Vessence Luxe Private Limited, we offer a 1-day return window, meaning you can request a return within 24 hours of receiving your order.

To be eligible for a return, the product must be:

Unused and in original condition

In original packaging

Accompanied by proof of purchase

How to Request a Return

To initiate a return, please contact us at:

📧 admin@vessenceluxe.com

📞 +91 98552 55066

Return Address:
Vessence Luxe Private Limited
Showroom No. 255, Ground Floor, Block-F
Mohali Citi Center 2, Aero City Road
Mohali, Punjab – 140306, India

Returns will only be accepted after approval. Items sent without prior request will not be processed.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return:

Perfumes and attars (opened or used)

Personalized or custom-made fragrances

Personal care products

Sale items and gift cards

Exchanges

We do not offer direct exchanges. To get a different product, you may return the eligible item (if approved) and place a new order.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be processed to your original payment method

Refunds are typically completed within 7–10 business days

Bank processing times may vary

If your refund has not been received after 15 business days, please contact us at admin@vessenceluxe.com